What is Genraft AI?
CustomerServiceClassifierAI is an advanced research project exploring the effectiveness of Large Language Models (LLMs) in classifying customer inquiries in the banking sector. This project employs experimental approaches with prompt-engineering and model fine-tuning techniques, aiming to enhance customer service through precise inquiry classification.
- Utilizes (BANKING77) a high-quality labeled dataset of banking customer inquiries to verify classification accuracy.
- Implements Zero-Shot and Few-Shot prompting to optimize response quality with no or minimal example inputs.
- Adjusts the LLM using specific dataset segments to increase the precision of model predictions.
- Uses standardized machine learning metrics to objectively assess prototype performance.
- Assesses the cost-effectiveness of the employed techniques.
- Used Models are OpenAIs GPT-3.5 Turbo.
Where can I find it?
The project repository can be found through following the GitHub Link.
Genraft AI Gallery
